Holding Hands

About Connect for Help

Connect for Help is a free service that is helping people reduce their energy bills, stay warm and access the local help available to them - all without costing them any money.

Connect for Help is currently funded primarily by a grant from the Warm Homes Fund. This is a national fund of £150 million established by National Grid and administered by Affordable Warmth Solutions (AWS) and it funds projects that help tackle fuel poverty. 


Connect for Help offers a free telephone assessment of your needs, extra advice sessions to help with energy and money issues, and referrals to other services in your area that can help.


Connect for Help can:


  • Help you with issues related to your energy supplier, your bill or your meter

  • check if you’re on the best energy tariff

  • arrange a free money advice consultation

  • help you find funding for further energy-saving home improvements

  • direct you to other local support in your area from charities and public bodies


Connect for Help is targeted towards households that either are already in, or are at risk of, falling into fuel poverty. It is open to all types of householders – homeowners, private renters and social housing tenants.


You can apply now, for you or somebody else by clicking

Apply Now or by calling freephone 0800 029 4548 


Our call centre opening hours are 8:45am – 5.30pm Monday to Friday.