About Connect for Help
Connect for Help
is a free service that is helping people reduce their energy bills, stay warm and access the local help available to them - all without costing them any money.
Connect for Help is currently funded primarily by a grant from the Warm Homes Fund. This is a national fund of £150 million established by National Grid and administered by Affordable Warmth Solutions (AWS) and it funds projects that help tackle fuel poverty.
Connect for Help Can:
Help you with issues related to your energy supplier, your bill or your meter
check if you’re on the best energy tariff
arrange a free money advice consultation
help you find funding for further energy-saving home improvements
direct you to other local support in your area from charities and public bodies
Connect for Help is targeted towards households that either are already in, or are at risk of, falling into fuel poverty. It is open to all types of householders – homeowners, private renters and social housing tenants.
Our call centre opening hours are 8:45am – 5.30pm Monday to Friday.