Holding Hands

About us

About us

About Connect for Help

Connect for Help

is a free service that is helping people reduce their energy bills, stay warm and access the local help available to them - all without costing them any money.

Connect for Help is currently funded primarily by a grant from the Warm Homes Fund. This is a national fund of £150 million established by National Grid and administered by Affordable Warmth Solutions (AWS) and it funds projects that help tackle fuel poverty. 

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Connect for Help Can:

  • Help you with issues related to your energy supplier, your bill or your meter

  • check if you’re on the best energy tariff

  • arrange a free money advice consultation

  • help you find funding for further energy-saving home improvements

  • direct you to other local support in your area from charities and public bodies

Connect for Help is targeted towards households that either are already in, or are at risk of, falling into fuel poverty. It is open to all types of householders – homeowners, private renters and social housing tenants.

 

You can apply now, for you or somebody else by clicking apply now or by calling freephone 0800 029 4548

 

Our call centre opening hours are 8:45am – 5.30pm Monday to Friday.

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Partners

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The Warm Homes Fund is providing the funding for the Connect for Help service. It is administered by Affordable Warmth Solutions and supports a number of projects across Britain that help people reduce their energy bills and stay warm and well.

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IncomeMax Community Interest Company is the lead organisation for the delivery of Connect for Help. IncomeMax is a social enterprise providing independent personal money advice to help households take control of their finances. IncomeMax will identify ways for households to increase income, reduce bills and deal with any problem debts. They can also help overcome tricky obstacles like phone calls to government departments, claims forms and incorrect benefits decisions.

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National Grid provided £150 million to establish the Warm Homes Fund across England, Wales and Scotland and support households in fuel poverty.

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AgilityEco provides experience and expertise in energy efficiency. Apart from managing the vast numbers of energy efficiency projects, AgilityEco have a enthusiastic Energy Advice Team that receive enquiries and online referrals to the Connect for Help service. They carry out the initial phone assessment with clients, and arrange and deliver additional help and support including detailed energy advice and referrals to local organisations.